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Customer Service

If you’ve got questions about Canadian or shopping at our stores, please reach out to us.

Support and FAQ Categories


Hello World!


Find up-to-date COVID-19 information here.


Learn how to create and easily get your order with our online ordering options here.


Understand our most up to date return policy information here.


Learn about our warranties, product availability, recalls here.


Locate details on our Pricing and Privacy Policies, Auto Service Terms & Conditions, and more here.


Answers about Triangle Rewards programs including Canadian Tire Money, Mobile App, MasterCard, and more here.


Find out about our eFlyer, mobile app, and promo card here.

Most Frequently Asked Questions

Please use your order number to check the status of your order here.

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.

Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.


Call us

Online Customer Support:

Corporate Customer Relations:

English: 1-800-387-8803

Canadian Tire Roadside Assistance:

Options MasterCard:

Triangle Rewards:

Send us a letter

PO Box 2000, Station Main

Welland, ON L3B 5S3