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Returns

How to return or exchange an item purchased online

For your convenience, we offer two return options for most items:

  • FREE Returns to any Sport Chek retail store. 
  • Return to our warehouse via mail

Refunds will be in the same form of payment originally used for the purchase and will take up to 30 days for processing from the date of receipt at our returns department. We will send an email confirmation to you once your return has been processed.

For full details on each return option, please read the information below.

RETURN TO A RETAIL STORE 

Here is what you need to return an online purchase to a store:

  • The unused/unworn item in original packaging and with all paperwork, parts & accessories
  • Photo ID matching Ship to/Bill to address
  • The order e-Receipt (printed copy or mobile device display)

Returns made within 30 days will receive a refund to the original method of payment used for the purchase.

Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded.

Returns over 60 days are not eligible for a refund.

You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.

NOTE: Shipping charges are not included in the return amount.

If you paid for your order via PayPal, returns at our Sport Chek retail store locations will credit the Debit or Credit Card attached to your PayPal account.
 

MAIL YOUR RETURN TO OUR WAREHOUSE

If you do not wish to return your online purchase at a Sport Chek Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Refunds will be to the same form of payment originally used for the purchase and will take up to 30 days for processing from the date of receipt at our returns warehouse. We will send an email confirmation to you once your return has been processed. Please CLICK HERE to launch the self serve returns tool to initiate returns or if you prefer assistance, please contact Customer Service

 

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a refund or exchange:

  • Clearance (Price Point ending in $0.88)
  • Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers, cameras, headphones, speakers) that have been opened after purchase cannot be returned or exchanged
  • Women’s/Girl’s swimwear bottoms (two-piece bottoms OR one-piece swimsuits) must be unused/unworn and have hygiene strip still attached
  • Underwear
  • Climbing equipment
  • Opened or unsealed snorkels
  • Opened or unsealed mouth guards
  • Nutritional and Food Products
  • Tickets, passes and donations (including but not limited to ski lift passes and cards, jumpstart donations, other charitable donations)

 

DISCLAIMER

Sport Chek reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

Retail Store Returns

Holiday purchases made from Nov 10, 2025 may be exchanged or refunded until January 25, 2026.

Please check our STORE LOCATOR for all updated store hours and contact information prior to your visit.

REQUIREMENTS FOR A RETURN OR EXCHANGE

  • Original receipt (printed or e-mailed) or gift receipt
  • Unused/unworn merchandise in original packaging with tags attached
  • All paperwork, parts & accessories originally included
  • Online orders - Photo ID matching the billing address (when returning in-store)

RETURN WITH A RECEIPT

An original receipt is required for returns or exchanges for in-store and online purchases. Return or exchange policy windows are from the date of your purchase and are as follows:

  • Within 30 days: receive a refund to the original method of payment used for the purchase
  • Between 31 to 60 days: receive a MERCHANDISE CREDIT card
  • If the amount of the return is less than $5.00 and the return is being made in-store, cash will be refunded
  • Over 60 days not eligible for a refund or exchange

SPORTCHEK.CA RETURNS & EXCHANGES

Purchases made from www.sportchek.ca will be accepted at SportChek retail stores and follow the same RETURN POLICY, minus shipping and handling fees.

To make a return or exchange of an online purchase at a SportChek retail store, you must provide Photo ID which matches the billing address on your order.

Purchases made with a digital wallet (PayPal, Apple Pay, Google Pay, etc.) will receive applicable refunds to the Debit or Credit Card attached to the Digital Wallet account used for the purchase.

EXCEPTIONS TO THE RETURN OR EXCHANGE POLICY

The following items are considered FINAL SALE and are not eligible for a refund or exchange:

  • Clearance (Price Point ending in $0.88)
  • Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers, cameras, headphones, speakers) that have been opened after purchase cannot be returned or exchanged
  • Women’s/Girl’s swimwear bottoms (two-piece bottoms OR one-piece swimsuits) must be unused/unworn and have hygiene strip still attached
  • Underwear
  • Climbing equipment
  • Opened or unsealed snorkels
  • Opened or unsealed mouth guards
  • Nutritional and Food Products
  • Tickets, passes and donations (including but not limited to ski lift passes and cards, jumpstart donations, other charitable donations)

RETURN WITH A GIFT RECEIPT

Returns using a gift receipt will be applied to a MERCHANDISE CREDIT card within 60 days. The gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only and is not considered an original receipt. You will be required to provide your name, telephone number, and postal code for the transaction.

If Canadian Tire Money was used for the purchase, the refund will be credited back to the original customer’s Triangle Rewards account. Refunds will not be issued in the form of a Merchandise Card.

RETURN WITHOUT A RECEIPT

Store personnel can assist in retrieving your receipt for in-store or online purchases. If your receipt is retrieved, a refund may be processed if it falls within the parameters of this RETURN POLICY. In the event we are unable to retrieve your receipt we will be unable to process the return.

MULTIPLE ITEM DISCOUNT RETURNS & “FREE ITEM” WITH PURCHASE RETURNS

When a regular priced item purchased during a “Buy One, Get One” event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund. When items are purchased as part of a promotional offering, a free item can only be refunded with the return of all items. Individual items can be exchanged. A refund may be processed if it falls within the parameters of this RETURN POLICY.

WARRANTY RETURNS

Should your purchase develop a manufacturer's defect under regular use, you may be eligible for a refund or exchange. Please return to a retail store for assistance. If your product is eligible for a warranty claim, a refund may be processed if it falls within the parameters of this RETURN POLICY. You will be required to provide your name, telephone number, and postal code for the transaction.

GIFT CARDS

Gift Cards cannot be redeemed for cash. Sport Chek is not responsible for lost or stolen Gift Cards.

DISCLAIMER

Sport Chek reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

Damaged Or Defective Item

If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at 1-844-651-2309. It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the order number in your Order History. Please be prepared with a detailed description of the damage or defect before contacting us.

Wrong Item, Colour Or Size

If we shipped you the wrong item, please contact our Online Customer Service Department immediately at 1-877-977-2435. It is important that you contact us before returning your item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the order number in your Order History. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.

Exchanges

Unfortunately, we do not accept online exchanges at this time. 

 

You can exchange a product purchased online simply by bringing it to any SportChek store. Please refer to the https://www.sportchek.ca/en/customer-service/returns.html for details on our Returns Policy.*

 

* Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.

Product Warranties

Many of the items that are sold on SportChek.ca come with a manufacturer's product warranty. For additional information on the product warranty for a specific product, please contact our Retail Customer Service Department at 1-844-651-2309.