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RETURNS

Our Commitment To You

We will attempt to give you a refund or exchange on every item purchased at any Canadian Tire store when you bring in your original receipt and issued Canadian Tire ‘Money’®. When you don’t have your receipt, we will offer a receipt look-up*.

What Is Canadian Tire's Return Policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.

Returns and exchanges may vary according to region due to government restrictions. LEARN MORE

Valid photo ID may be required


Canadian Tire stores in Ontario are not accepting returns during the lockdown. For purchases where the 90-day returns window expires during the lockdown, customers will be given a 60-day extension to return them when stores re-open.

Certain stores in Quebec are only able to accept returns of essential goods until their regional restrictions are lifted. 

Where Can I Return Or Exchange A Product I Purchased In Store?

Products can be returned or exchanged at any Canadian Tire store within 90 days of purchase. Use our Store Locator to find the store nearest you.

Exchanges

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Canadian Tire store within 90 days of purchase, in its original condition and packaging, with your receipt and issue of Canadian Tire "Money"®. Click on the tabs below for a list of exceptions and exclusions to our returns policy. Use our Store Locator to find the store nearest you.

* Canadian Tire stores can verify purchases made using credit, debit or with the My Canadian Tire ‘Money’ loyalty program within 90 days after the date of purchase.

** Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.

There are some exceptions to our Returns Policy. These include:
 
·         Returns, exchanges or warranties on an item without a receipt may not be accepted.
·         A defective item is subject to the manufacturer’s warranty and will be repaired or replaced.
·         Electronics (home audio & video, personal audio & video, cameras & accessories, communications) may only be returned within 30 days. All other rules apply.
·         Auto electronics (backup cameras, code readers, Bluetooth, car audio, GPS, inverters, portable DVD, remote starters, satellite radio) and bike racks may only be returned within 14 days. All other rules apply.
·         Ink cartridges, media, memory cards, books, DVDs, CDs, mattresses, and portable beds may only be returned if unopened. All other rules apply.
·         Live goods must be returned to the original store of purchase.
·         Special order hard parts and specific application automotive parts must be returned to the original store of purchase.
·       Special order hard parts and specific application automotive parts must be returned to the original store of purchase.
·       Bikes cannot be returned. Free tune up within 30 days with proof of purchase.
·       Tire Chains may only be returned if unopened and never mounted/installed
 

Some products at Canadian Tire are non-refundable and non-exchangeable. These include:
 
·         Gift Cards
·    Hockey Cards
·         Tinted paint and stain products
·         Products cut to length or modified
·         Magazines
·         Firearms
·         Ammunition
·         Fireworks
·         Clearance or final sale merchandise
·         Inflated Balloons
Further details are available in store at Customer Service.
 

PRODUCT WARRANTIES / PRODUCT RECALLS

For a complete, up-to-date list of consumer goods carried by Canadian Tire that have been recalled, please use this link.
 

We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Canadian Tire store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products.
 

Contact Us

By Phone

Online Customer Support:

Corporate Customer Relations:

English: 1-800-387-8803

Canadian Tire Roadside Assistance:

Options MasterCard:

Triangle Rewards:

By Mail

PO Box 2000, Station Main

Welland, ON L3B 5S3