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Delivery of Your Order

Delivery of your order will depend on the fulfillment location (we ship from many locations across Canada) plus the amount of time it takes for a carrier to pick up and deliver your order. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions, carrier delays, or other events out of our control.

An estimate of when a product is expected to leave a fulfillment centre is approx 2-5 business days and will vary due to location and increased volume during the holidays. We cannot guarantee the timing of when an order will leave a fullfillment centre and approximate delivery timelines are an estimate only.

Delivery Time = Fulfillment Centre Handling Time (up to 1-4 business days) + Carrier Shipping Time (up to 1-5 business days) 

Fulfillment Centre Handling Time refers to the amount of time it will take for a location to receive, pick & pack your order. 

Carrier Shipping Time is the amount of time it will take your order to travel from a fulfillment location to your destination.

Example: The item you ordered takes 1-4 full business days to leave a fulfillment centre. Depending on your location, it could take anywhere from 2-9 business days for the item to arrive from the date it was ordered. 

Please note that business days are Monday to Friday, excluding statutory holidays.