Order Status Overview

If you signed and placed an order, the status of your order is available in the Order History section of your account after a period of approximately 1 hour. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. Please see below for a list of status messages that will be used to inform you of your order status. Log into your account here: MY ACCOUNT LOGIN

If you checked out as a guest, you will not have access to order status or previous order history however you will still be able to track your order once it ships as you will be sent a tracking number via email. For more details on tracking your order, CLICK HERE.

Order Created	Your order has been submitted and the information you entered during Checkout is being processed. In this status, you will notice the option to cancel your order if you have changed your mind or discover an error that was made with the items selected or address information that was entered.
Order Shipped	The items have shipped from a fulfillment centre and are on their way to the shipping location requested.
Return received on: 00/00/0000	Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item. After your returned item is processed and your original order information is located, your refund will be issued to the original method of payment used. You can expect to receive a refund for a returned item within 30 days upon receiving it at the warehouse.

Cancelled

An error has occurred during the order authorization or fulfillment process. As a result, your original payment preauthorization will not be authorized and will drop off after a period of time; you will not be charged. Cancelled orders cannot be reprocessed and must be submitted again for different items on our website.

The status of your order is supplied by SportChek.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.

Once your order leaves a fulfillment centre, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is picked up from a fulfillment centre. Tracking information is accessible by clicking on the tracking link in your shipping confirmation email and/or from your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company. We are unable to track or trace parcels in transit once they have been picked up by a courier.

Legal Disclaimer

**Online prices and sale effective dates may differ from those in-store and

may vary by region. Selection and availability may vary by location.

‡Was price reflects the last national regular price this product was sold for.

†The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Triangle™ Mastercard®, Triangle™ World Mastercard® and Triangle™ World Elite Mastercard® are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money (0.4%), and will be added to whatever the Member would otherwise collect, without the bonus. Example: On a $100 (pre-tax) purchase with a 20X bonus multiplier a Member would earn a bonus $8 in CT Money (20 X .4% X $100). The 30X for Triangle Mastercard, World Mastercard and World Elite Mastercard customers consists of the 10X everyday plus the 20X bonus. Not all items sold are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit Triangle Rewards: Sign Up & Earn Today for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money collected from online orders will be applied to the Member’s Triangle Rewards Account within five weeks of the purchase date. No rainchecks.

^Information for the Triangle™ Mastercard® and Triangle™ World Elite Mastercard®:

Annual Interest Rate(s): All charges to your account (excluding cash transactions and related fees) — 19.99%

Cash transactions (for example: cash advances, balance transfers, convenience cheques, money transfers, purchase of travellers cheques and gambling transactions) and related fees — 21.99% (if you reside in Quebec) or 22.99% (if you reside outside Quebec).

For the Triangle Mastercard only: If you are not approved for a card at the above rates, Canadian Tire Bank may still issue you a card at the following annual interest rates: (i) if you are a resident of Quebec, 21.99% for all charges; or (ii) if you reside outside of Quebec, 25.99% for all charges (excluding cash transactions and related fees) and 27.99% for cash transactions and related fees.

Foreign Exchange Conversion: All transactions made in a foreign currency will be converted to Canadian currency at the then current Mastercard conversion rate plus 2.5% (for charges to your account) or minus 2.5% (for credits to your account) when the transaction is posted to your account.

Annual Fee: None

Other Fees:
Cash Advance Fee: $4 - Charged when the transaction is posted to your account.
NSF/Dishounoured Payment Fee: $25 - Charged if a payment you make is dishonoured.
Charges for Copies: $2 — Charged when you request a copy of a statement.
Credit Balance Fee: The lesser of $2 or the amount of your credit balance - Charged on the last day of a billing period when there is a credit balance on the account and the account has been inactive (other than any credit balance fees) for the previous 2 billing periods.

*Financing available is “Equal payments, no interest” for 24 months (unless otherwise stated) and is only available on request, on approved credit and on purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts. Interest does not accrue during the period of the plan. However, if we do not receive the full minimum due on a statement within 59 days of the date of that statement, or any event of default (other than a payment default) occurs under your Cardmember Agreement, all special payment plans on your account will terminate and (i) you will then be charged interest on the balances outstanding on such plans at the applicable regular annual rate from the day after the date of your next statement, and (ii) the balances outstanding will form part of the balance due on that statement. There is no administration fee charged for entering into a special payments plan. Each month during an equal payments plan you are required to pay in full by the due date that month’s equal payments plan instalment. Any unpaid portion not received by the due date will no longer form part of the equal payments plan and interest will accrue on that amount from the day after the date of your next statement at the applicable regular annual rate. Offer subject to change without notice.

Additional information for residents of Quebec only: The regular annual rate for persons applying for the Triangle Mastercard and the Triangle World Elite Mastercard is 22.99% for cash transactions and related fees and 19.99% for all other charges. Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. The minimum payment is the sum of (a) the greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of the New Balance, excluding amounts on special payment plans, (b) any balance over your credit limit, (c) any amounts past due not included in (b) above, and (d) the amount of any equal payments plan instalments then due. Balances under $10 are due in full. For residents of Quebec, the period between the statement date and the due date for payment is 26 days. The billing period covered by each statement can be from 28-33 days. The Triangle Mastercard and the Triangle World Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 19.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are:

If your average balance is:	Total monthly credit charges will be:
$100	$1.64
$500	$8.22
$1000	$16.43
$2000	$32.86

**Cardmember must apply and be approved for a Triangle Mastercard or Triangle World Elite Mastercard and make an eligible purchase using their card within 30 days of approval to receive the bonus. Minimum first purchase of $50. The $50 bonus will be applied to the cardmember’s Triangle Rewards Account within 10 days after making an eligible in-store or online purchase at participating Sport Chek.

®/™ Mark's is a registered trademark of Mark's Work Wearhouse Ltd, used under licence.

®/™ Atmosphere & Sport Chek are registered trademarks of FGL Sports Ltd.

®/™ Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under licence.

®/™ Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Order Status Overview

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Order Status Overview

UNDERSTANDING THE STATUS OF YOUR ORDER

STANDARD STATUS MESSAGES

ADDITIONAL STATUS MESSAGES

HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?